This Privacy Policy explains how Vellumwake (“we”, “us”, or “our”) collects, uses, and shares information about you when you use our mobile application and related services (collectively, the “App”). By downloading, accessing, or using Vellumwake, you agree to the practices described in this policy.

1. Information We Collect

We collect limited data to provide and improve the App experience. The categories of information we may collect include:

• Information you provide directly: If you contact us via email or submit feedback, we may retain your email address and the content of your message to respond to your inquiry.
• Usage and device data: We may automatically collect certain non-personal information such as device type, operating system version, app version, approximate usage frequency, and crash logs. This data is aggregated and does not directly identify you.
• No account or profile data: Vellumwake does not require you to create an account, and we do not collect names, phone numbers, or precise geolocation.

2. How We Use Information

We use the information we collect to:

• Operate, maintain, and improve the App and its features;
• Respond to your questions, feedback, or support requests;
• Monitor and analyze trends, usage, and activities to enhance user experience;
• Detect, investigate, and prevent security incidents or abusive behavior.

We do not sell, rent, or trade your personal information to third parties.

3. Legal Basis for Processing (GDPR & other)

If you are located in the European Economic Area (EEA), the UK, or other jurisdictions with similar data protection laws, we rely on the following legal bases to process your information:

• Legitimate interest: To maintain and improve our services, ensure security, and communicate with you when necessary.
• Consent: Where you have explicitly provided information (e.g., sending us an email), we process it based on your consent, which you may withdraw at any time.

4. Sharing & Disclosure

We do not share your personal information with third parties except in the following limited circumstances:

• Service providers: We may use trusted third-party vendors (e.g., cloud hosting, analytics) that assist us in operating the App. These providers are contractually obligated to protect your data and may only process it to perform tasks on our behalf.
• Legal requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
• Business transfers: In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the business assets. We will provide notice before your information becomes subject to a different privacy policy.

5. Data Retention

We retain information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Email correspondence and support inquiries are typically retained for up to 12 months, after which they are securely deleted. Aggregated usage data may be kept longer but in a de-identified form.

6. Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

Vellumwake is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us using the details below, and we will promptly delete such data.

8. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate data;
• Request deletion of your personal information;
• Object to or restrict certain processing;
• Data portability (where applicable);
• Withdraw consent at any time.

To exercise any of these rights, please email us using the contact information below. We will respond within 30 days.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will revise the “Effective date” at the top of this page and, where appropriate, notify you through the App or via email. We encourage you to review this policy periodically to stay informed about our data practices.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our privacy team: